Poopy Puppy
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FAQ

Questions, answered.

Everything you need to know about scheduling, pricing, safety, and how we keep your yard dog poo free.

Service

  • Do you clean the entire yard?

    We clean all the dog poop from the entire outside, anywhere on your property that has dog waste: front, back, and side yards, flower beds, dog runs, along fence lines, under trampolines. If the waste is on your property, it's in scoop scope.

  • Do you sanitize?

    Yes, and how thoroughly depends on your service plan. All plans include equipment disinfection between yards (we spray our rake, dustpan, and shoe soles with Rescue™ AHP, a veterinary-grade disinfectant). Sanitize-it adds direct sanitizing to your yard. Deodorize-it plans give a once a month enzyme treatment to break down uric acid all over the yard.

  • What do you do with the waste?

    We bag all waste in heavy-duty contractor bags, and for those who prefer, we haul it away to the Davis County landfill at no extra charge.

  • What about winter, snow, or frozen ground?

    We service year-round. Ice-covered waste makes scooping impossible. In those cases, we'll note the missed waste in your portal and return on your next scheduled visit. Waste that's frozen to grass cannot be safely removed without damaging your lawn; we'll mark these in our notes and clear them once the ground thaws.

  • What if you miss a pile?

    Rarely, a pile can be missed. Tell us and we'll come right back and re-scoop it, free of charge. No time limit, no questions asked.

Scheduling

  • Do I have to be home for service?

    No. Most of our customers are at work when we arrive. We just need access to your backyard, through an unlocked gate, a gate code, or a key under a planter. As long as we can get in safely, we'll get the job done.

  • What if my dog is in the yard?

    If your dog is friendly and contained in the yard, no problem, we love meeting our furry clients. We just ask that aggressive dogs be brought inside before our visit. If we can't safely access the yard, we'll text you and reschedule.

  • Can I request a specific cleanup day?

    Tell us your preferred day and we'll build your route around it wherever we can. If a route change ever affects your day, we confirm it with you first.

  • Do you provide arrival windows?

    Better: you get a text about 30-60 minutes before we arrive, and a photo of your secured gate the moment we're done. No wondering whether we came.

  • How do I get started?

    Get started with a free trial or grab a free quote first — the button at the top of any page starts it, and it takes about 2 minutes. Nothing is charged to begin: billing only starts with your go-ahead. Prefer to talk it through? Get a free quote and we'll call you asap.

Pricing & billing

  • How much does it cost?

    We have plans for every lifestyle starting at $55 per month and offer discounts for seniors. To get exact pricing, get a free quote.

    † $55/mo reflects our yard-sign discount — display our sign in your yard and save every month.

  • How does billing work?

    Monthly and automatic through your secure customer portal. Most customers connect their bank once (ACH bank draft) and never think about it again; cards work too. Receipts are emailed after every charge.

  • Can I cancel anytime?

    Yes. We don't believe in contracts. Change your plan anytime right in your customer portal; to pause or cancel, one quick call or text takes care of it. We'll happily earn your business month after month.

Safety & insurance

  • How do you keep my dog from getting out?

    Gate safety is our #1 priority. Every Poopy Puppy Pro is trained to verify the gate latch is fully secured before leaving. We then take a photo of the closed gate and upload it to your customer portal so you know exactly when and how your gate was secured.

  • Are you licensed?

    Yes — fully licensed in Layton, Utah (Business License BL26-0540).

  • Are your techs background-checked?

    Yes. Every Poopy Puppy tech is background-checked before they ever enter a yard.

Service areas

  • What areas do you serve?

    We serve Layton, Utah. Check our Service Areas page or enter your ZIP code on the homepage to confirm we cover your address.

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Or call or text (385) 988-9111